Resume of David J. Ceremuga

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David J Ceremuga

8 Julius Circle | Taylors, SC 29687 | (864) 989-0661 | Email: david@gvlonline.com | Website: http://www.gvlonline.com

INFORMATION TECHNOLOGY SOLUTIONS SPECIALIST

Insightful, results-driven IT, Business Management and Customer Service professional with over 25 years notable success directing a broad range of technology initiatives while participating in research, planning and implementation of solutions.  Extremely proficient troubleshooting network, software, and hardware problems. Communicate and work very well with all levels of management and staff. Comfortable working in many different roles within IT.

Areas of Expertise:

  • · Hardware and Software Diagnostics
  • · System Administration
  • · Project Management
  • · Policy Planning / Implementation
  • · Computer Technologies
  • · Customer Service and Sales
  • · Web Design and Online Technologies
  • · Documentation and Training
  • · Help Desk Management
  • · Marketing, SEO and Operations

Experience

DLS Retreading, Inc., Taylors, SC

IT / Operations Manager

01/2010 – Present

Manage all company operations including User setup-up & Permission, Desktops, Email, Software, Line of Business Applications, and Wireless WAN Infrastructure.  Manage the employees and operations of Multiple retail and manufacturing locations.  Provide full Help Desk support  to all users.  Extensive support of MS applications.  Remote support to all locations throughout the Eastern US from single location.

Key achievements and proficiencies:

  • Set up and configured complete wireless solution and phone system for the retread manufacturing facility and offices.
  • Centralized and management of all computer systems using Logmein Central to support stores and manufacturing facility remotely.
  • Support all users with any technology questions or issues and resolve any problems. Single source of support for the company.
  • Create scripts to maintain the integrity of the desktop computers and servers.
  • Enhanced company security by reviewing and changing company policy to protect sensitive company data and financial information.
  • Implemented Cloud solution for secure file and print sharing, along with failsafe backups.
  • Continually find Innovative ways to deal with complicated system problems which include viruses and malware, network printing, user accounts, permissions, terminal services, VPN’s and various other emerging technologies.  Moving company more towards IOS based applications for the sales staff.
  • Promote end users’ understanding of technology by delivering group and individual training sessions along with creating user-friendly training materials.
  • Designed a new company website and also created social media sites. 
  • Perform basic AS/400 queries as needed for specific reports.
  • Set up and assist users with mobile devices such as the iPhone, iPad and Android devices.
  • Perform all changes and maintenance to our Line of Business Application (Maddenco) including adding/changing products, inventory, pricing, reporting and system control files. Manage vendor relations and contracts for all Software used by the company, including Maddenco, ALLDATA, Microsoft, Veritas, Kaspersky. 
  • Handle all purchasing and contracts for the acquisition of computers and peripherals.
  • Work to maintain strong relationship with all vendors and customers on a daily basis.
  • Extensive reporting and analytics regarding performance and SLA.

CONTRACT POSITIONS, Greenville/Spartanburg, SC

Web Design / Systems Administrator

4/2009 - 12/2009

Completed design and implementation of new website for UPWARD (upward.org) and South Carolina Christian Foundation (sccfonline.org). Also, worked as a tier III Help Desk Engineer for MTH/Information Solutions.

Key achievements and proficiencies:

Key achievements and proficiencies:

  • Effectively diagnose and repair most desktop or server issues remotely, while pro-actively working directly with end users or main point of contact.
  • User Account management including account setup through Exchange 2007 and Microsoft Active Directory.  Managing user permissions and groups.  Set up and manage networked multi-functional printers (MFP).
  • Work with Server 2003 / 2008, Exchange 2003 / 2007 and Hosted Exchange.
  • Document policies and procedures for each company, including the creation of service templates for configurations and common tasks.  Contributed to the creation of SLA agreements.
  • Research new technologies to create a stable and secure networking environment by integrating solutions such as SonicWALL, Storage Craft, and Cloud hosted services.
  • Creatively came up with a new site design, exceeding the expectations of the client.  Created all unique graphics using Photoshop and Flash, coded with Dreamweaver using HTML..
  • Successfully performed Search Engine Optimization (SEO) with noticeable results within 30 days of completion.  Rankings are now top for the desired search criteria.
  • Worked extensively with Document Management (DMS), creating new matter and modifying existing client/matter. Assisted users with all functions of Microsoft Office along with numerous legal applications.
  • Performed administrator functions such as user management through active directory, network printer installation and management and user mailbox administration through Microsoft Exchange.

GREENVILLE TECHNICAL COLLEGE, SC

Technology Solutions Specialist / Client Manager

1/2001 - 12/2008

Implemented and maintained an Active Directory infrastructure; managed computer services department and Help Desk, provided top level technical support as needed by faculty and staff; developed new ways to automate desktop configuration and deployment; Implemented college wide information website; managed IT technical support team. Created and managed websites for departments, both for internet and Intranet. Researched new ways to market the college using emerging technologies. Assured college compliance with ADA standards and best practices.

Key achievements and proficiencies:

  • Developed all key IT policies and procedures
  • Negotiated with Software and Hardware vendors for all IT purchases for the college, covering around 80 servers and 1100 clients.
  • Developed documentation in regards to all aspects of our computer infrastructure, desktop applications, desktop policies, network layout and technical procedures.
  • Managed and created a Help Desk team covering all campuses
  • Assisted in implemented a Help Desk system along with all policies and procedures for ticket creation and escalation.
  • Maintained infrastructure for client base of 1600+ computers, notebooks, printers and servers.
  • Created scripting solutions using Kix and VBS; Designed images using Ghost; Implemented an Auditing policy for all hardware and software using EZ-Audit.
  • Designed Active Directory structure and policies; extensive use of Group Policies and Policy Maker Professional to customize and enhance the security of the desktop environment for over 1200 Users.
  • Actively resolved problems with Policies or Security.
  • Designed and tested the implementation of the Active Directory infrastructure; NT/98 to Server 2003 and Windows XP which required a complete redesign of the network and the user/computer policies.
  • Provided top level technical support for all branches of the college.  Ability to logically think through problems and utilize the many research and software tools available. 
  • Perform testing and evaluation of college ADA compliance in regards to web, video and audio practices.

BRADLEY COMPUTER SERVICES, INC., SC

Information Technology Specialist / Owner

1/1993 - 12/2001

Started a business based on the critical need of business to upgrade and test for Y2K compliance. The Business quickly grew by providing superior service to specific business sectors such as banking and medical. Computer hardware and software upgrades along with testing were the core business functions, but also expanded into the services sector.

Key achievements and proficiencies:

  • Upgraded and installed complete network solutions which included Lantastic, Novell and Microsoft NT.
  • Provided networking services by selling and performing the installation/configuration of network switches, routers and cabling.  For many companies, mapped out new network plans and sold complete solutions based on current and future needs to assure a high level of performance and quality of service.
  • Designed backup, security and data protection plans, tested and implemented these plans so that companies would meet their Y2K “crisis management” criteria.
  • Conceptualized web presence by designing websites for companies.  This involved creation of the artwork, HTML programming and forms; typically using Dreamweaver and Photoshop.
  • Proactively created training materials for end user training, both by classroom and through CBT’s.  Typically involving MS Office, Line of Business and Operating System.
  • Maintained customer satisfaction and created new sales opportunities by successfully meeting and exceeding customer expectations which led to sales through networking.

PEOPLES COMPUTERS, INC., Greenville, SC

Regional Service Manager / IT

1986 - 1993

Managed company service departments; including implementing policies and hiring of technical staff. Provided top level support to the store service managers.

Key achievements and proficiencies:

  • Established a competent and professional service organization by hiring the best candidates who could accomplish the task of providing a superior customer service experience and by fixing computer problems correctly by using a standardized set of diagnostic procedures.
  • Performed extensive technical training to Managers and Technicians on most areas of computer software and hardware.  The training included Operating Systems, Office Applications, basic System Administration, computer diagnostics and upgrades along with elementary networking..

Education & certifications

  • · Associates in Visual Arts with a concentration of Web Design
    Greenville Technical College, Greenville, SC

  • MCP – Microsoft Certified Professional (2010)
  • MCTP – Microsoft Certified Technology Specialist (2010)
  • MCITP – Microsoft Certified IT Professional (2010)
  • · Network+ - CompTIA (2005)
  • · Ektron CMS Developer (2006)
  • · Computer Associates ARCserve Certified Professional
  • · A+ - CompTIA (2005)

 

 

MCP                               MCITP                             MCTS